Terms of Service

Last updated: 1 May 2026

Effective date: 1 May 2026

1. Agreement to these Terms

These Terms of Service ("Terms") form a binding agreement between you ("you" or "your") and Flare Simulations ("FLARE", "we", "our" or "us"). They govern your use of the FLARE Windows desktop application and the website and customer portal at flaresim.io (together, the "Service").

By creating an account, purchasing a license, or installing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 16 years of age (or the age of digital consent in your jurisdiction, whichever is greater) to use the Service. If you are using the Service on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.

3. The Service

FLARE is software that captures and analyses landing data inside Microsoft Flight Simulator 2024. It comprises:

• a standalone Windows desktop application that connects to Microsoft Flight Simulator 2024 via SimConnect — FLARE runs in its own Windows window and installs nothing inside MSFS itself;
• a web customer portal at flaresim.io for license management, landing history, achievements, statistics, downloads, support, and (optionally) public profiles, leaderboards, and instructor-style debriefs;
• a sync service that uploads your captured landings from the desktop application to your customer portal so the web surfaces above can read them.

FLARE is an independent third-party product. We are not affiliated with, endorsed by, or sponsored by Microsoft, Asobo Studio, or any other publisher referenced in the Service.

4. Accounts

To use parts of the Service you must create an account using a valid email address. You agree to:

• provide accurate, current information and keep it updated;
• maintain the confidentiality of your password and any two-factor authentication codes;
• be responsible for all activity that occurs under your account;
• notify us promptly at support@flaresim.io of any suspected unauthorised access.

We strongly recommend you enable two-factor authentication in your account settings.

5. License grant

Subject to your compliance with these Terms and payment of the applicable fee, we grant you a perpetual, worldwide, non-exclusive, non-transferable, non-sublicensable license to install and use FLARE on the number of devices specified by your purchased license tier (the "Seat Limit"; the default tier permits two (2) concurrently activated devices). The license is for your personal use or use within a small entity you control.

This license includes all future minor and patch updates released for FLARE during the supported lifetime of Microsoft Flight Simulator 2024, at no additional charge.

6. License restrictions

You may not, and may not permit any third party to:

• copy, modify, adapt, translate, reverse engineer, decompile, or disassemble the Service except to the extent expressly permitted by applicable law;
• remove, alter, or obscure any proprietary notices on the Service;
• rent, lease, lend, sell, sublicense, distribute, or transfer the Service or your license key to any third party;
• use the Service to develop a competing product;
• circumvent or attempt to circumvent the license-activation, seat-limit, or telemetry features of the Service;
• share, publish, or otherwise distribute your license key.

7. License keys, activation, and seat management

Each purchase issues a unique license key bound to your account. The key activates FLARE on a device by registering that device against your Seat Limit. You may deactivate a device at any time from your customer portal, freeing the seat for another device.

You may regenerate your license key from the customer portal, subject to a rate limit of two (2) regenerations per calendar month per license. Regenerating the key revokes the previous key, deactivates every currently activated device, and requires re-activation against the new key.

If you wish to transfer ownership of a license to another person (for example, as a gift, or because you sold the device the license was bought for), you can submit a transfer request from the customer portal (Portal → Licenses → (open the license) → Request transfer). We review each request and, if approved, move the license to the recipient's account; the original license key is retired and a new key is issued to the recipient. Until a transfer is approved, license keys remain personal to your account and may not be shared, sold, lent, or otherwise distributed.

8. Purchases, billing, and merchant of record

Purchases of FLARE are processed by Paddle (Paddle.com Market Ltd.), which acts as the merchant of record for your purchase. Paddle is responsible for charging your payment method, calculating and remitting applicable taxes (including VAT, GST, and US sales tax), and providing a tax-compliant receipt. Their Checkout Buyer Terms and privacy policy apply to the payment transaction.

Prices are listed in US Dollars unless stated otherwise. The price displayed at checkout is the price charged. We may change list prices at any time, but a price change does not affect licenses already purchased.

9. Refunds

We offer a 14-day refund window from the date of purchase. See our full Refund Policy for details. Where statutory consumer-protection laws (for example, the EU Consumer Rights Directive or the UK Consumer Contracts Regulations) afford you a withdrawal right exceeding 14 days or otherwise inconsistent with this Section, the statutory right prevails.

10. Updates and changes

We may release updates, patches, and new features for the Service from time to time, at our discretion. Some updates may be required for the Service to continue functioning. We may modify, suspend, or discontinue any feature of the Service with reasonable notice (or, where the change is required by law or to address security vulnerabilities, without notice).

11. Acceptable use

You agree not to use the Service to:

• violate any applicable law or regulation;
• infringe any third party's intellectual-property, privacy, or other rights;
• upload, transmit, or generate any content that is unlawful, defamatory, harassing, hateful, sexually explicit, or harmful to minors;
• introduce malware, viruses, or other malicious code;
• probe, scan, or test the vulnerability of the Service, or attempt to gain unauthorised access to any part of the Service or to the accounts of other users;
• interfere with or disrupt the integrity or performance of the Service.

12. User content, synced landings, public profile, and Debrief

You retain ownership of the content you submit to the Service — including the body and attachments of a support ticket, your profile name and handle, and the landing-record data the desktop app syncs from your computer (touchdown metrics, approach time series, aircraft, airport, and weather context). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and process that content for the limited purpose of providing the Service to you. We will not use your support-ticket content or synced landings for marketing or AI-training purposes.

Public profile (opt-in). Your customer portal exposes a public profile at /p/<handle>/ or /p/<pilot-id>/ only when you toggle Profile public on in your settings — it is off by default. When on, the page shows your handle (or pilot ID), aircraft and airport totals, average grade, recent achievements, and the list of your synced landings. Your first name is shown only if you also enable the Show first name on profile toggle. You can turn the profile off at any time, which immediately makes the URL return 404.

Public leaderboards (opt-in). Inclusion in the public leaderboards at /leaderboards/ requires a separate opt-in toggle on top of the public-profile toggle, and a public handle (pilot ID alone is not enough). We use only your handle, total landings, A+ count, and A+ percentage in those rankings; your first name is shown alongside the handle only if you also enabled Show first name on profile.

Debrief (opt-in pair). If you invite another FLARE user to a debrief, or accept an invitation, you grant the other party read-only access to your synced landings and the ability to leave per-flight notes for the duration of the debrief. Either party can close the debrief at any time, which immediately revokes the reviewer's access. Debrief threads and notes remain in the audit record after closing.

13. Intellectual property

FLARE and all underlying software, source code, designs, trademarks, logos, and content (other than user-submitted content) are owned by us or our licensors and are protected by copyright, trademark, and other intellectual-property laws. Except for the license expressly granted in Section 5, no rights are granted to you by implication or otherwise.

The Service incorporates third-party open-source software. Notices and license texts for those components are reproduced inside the FLARE installation directory.

14. Third-party services

The Service interoperates with Microsoft Flight Simulator 2024 (Microsoft Corporation / Asobo Studio). Use of MSFS 2024 is governed by Microsoft's own end-user license agreement; we have no control over MSFS 2024 and no liability for changes Microsoft makes to it. The Service depends on Microsoft's SimConnect API; if Microsoft removes or modifies that API, parts of the Service may stop functioning.

15. Disclaimers — important: not for real-world aviation

The Service is a flight-simulation analysis tool. It is intended for entertainment, hobbyist training, and educational simulation use only. The data, scoring, and grading produced by FLARE are derived from simulated inputs and are not validated for real-world aviation operations or training. You must not rely on FLARE for any real-world flight planning, decision-making, training, or certification. The Service is not affiliated with, approved by, or endorsed by any aviation regulator (including the FAA, ICAO, EASA, or CAA).

To the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or compatible with any specific configuration of MSFS 2024 or your operating system.

16. Limitation of liability

To the maximum extent permitted by applicable law:

• in no event will we, our affiliates, officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunity, or goodwill, arising out of or relating to the Service or these Terms, even if we have been advised of the possibility of such damages;
• our aggregate liability under or relating to these Terms will not exceed the greater of (a) the amount you paid us for the Service in the twelve months immediately preceding the event giving rise to the liability, or (b) one hundred US dollars (US$100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

17. Indemnification

You agree to indemnify and hold us, our affiliates, and our respective officers, directors, employees, and agents harmless from and against any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service in breach of these Terms; (b) your violation of any law or third-party right; or (c) your User Content. We will promptly notify you of any such claim and reasonably cooperate with your defence at your expense.

18. Termination

You may stop using the Service at any time by uninstalling the desktop application and (optionally) deleting your account from the customer portal.

We may suspend or terminate your access to the Service, revoke your license key, and refuse future purchases, if we reasonably determine that you have materially breached these Terms (including the License Restrictions or Acceptable Use sections), if your payment is reversed or charged back, or as required by law. Where reasonably practicable we will provide notice and a chance to cure. Upon termination for material breach by you, the license granted in Section 5 ends and you must uninstall the Service.

Sections that by their nature should survive termination (including Sections 6, 13, 15, 16, 17, 19, 20, 21, and 22) survive.

19. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you by email to the address on your account and post a prominent notice on the customer portal at least 30 days before the change takes effect. Continued use of the Service after a change becomes effective constitutes acceptance of the updated Terms. If you do not accept a change, you may stop using the Service and request a refund under the Refund Policy if eligible.

20. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes) are governed by the laws of the place where Flare Simulations is established, without regard to its conflict-of-laws rules. Consumers resident in the European Union, the United Kingdom, or other jurisdictions with mandatory consumer-protection rules retain the right to bring proceedings in their country of residence and to rely on protections afforded by their local law.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

21. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, the Refund Policy, and any order confirmation, constitute the entire agreement between you and us regarding the Service and supersede any prior or contemporaneous understandings.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Force majeure. We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control.
• Notices. Notices to you may be sent to the email address on your account. Notices to us must be sent to legal@flaresim.io.

22. Contact

Questions about these Terms? Email legal@flaresim.io, or our general support team at support@flaresim.io.